If you are unsatisfied with a regular priced item that you have purchased, you may purchase a return label to return the unused item(s) for a refund or store credit within 30 days after the order has been placed. All return costs are up to the guest to cover and will not be refunded.
Please ship the items you want to return to the following address AND send an email to our customer service department including: ORDER ID, ITEMS BEING RETURNED, RETRUN TRACKING # and WHY
Virus Europe (Attn Mike Hamilton), 18 Ormeau Avenue, Belfast, BT2 8HS, United Kingdom
Please note that the following conditions apply:
- Allow 5-7 business days for all returns to be processed once our fulfillment center receives them. We suggest keeping your tracking number so you know when we receive the item(s).
- Original shipping charges are not refunded when you return an item.
- Items must be in new, unused condition. Clothing items must have tags attached to be returnable.
- Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center.
- Within 14 days, drop off the package to the nearest carrier or schedule a pickup.
- Once the package has been processed, we will send you an email notification containing the refund receipt or store credit code.
All marked sale items at 50% off or more and Virus ID (customizations) are FINAL SALE. Edits cannot be made once order is placed.
All return shipping costs and related fees are to be covered by the customer.
If you are unsatisfied with a regular priced item that you have purchased, you may return the unused item for a refund, exchange, or store credit within 30 days after the order has been placed, through our return portal.