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We want your products to have the longest life possible! We recommend washing your items on a cold, delicate cycle & hang dry. We also recommend staying away from bleach & fabric softeners.
To prolong the life of your bra cup inserts, please take them out of the garment prior to throwing it in the washing machine, and hand wash them. Once fully dried, reinsert them back into the garment.
We sure do!
If you want to sell some of the coolest compression gear & active wear on the planet, please contact our Customer Service Team for more information.
We accept all major credit card providers (Visa, Mastercard, American Express, Discover, Diners Club, JCB), PayPal, Amazon Pay, & Apple Pay.
You can generally expect a tracking number within 1-2 business days of your order being placed. As soon as your item is prepared for shipment, we will email a tracking number to you.
If you do not receive one after the 1-2 business days from placing your order, please reach out to our Customer Service Team for assistance.
We do. We offer free shipping on orders £150 or more (after discount codes have been applied and before taxes have been added).
Free shipping does NOT include free duties. All duties and taxes are the responsibility of the guest to pay upon delivery.
We know you are super excited to get your gear (we don’t blame you)! However, please allow 24-48 hours for your tracking information to update.
If you still are not getting any tracking information after this time period, please contact our Customer Service Team for assistance.
Orders will take 2-7 BUSINESS days after the order processing period (1-2 BUSINESS days) to reach you once it has shipped, depending on where you live & the shipping method chosen.
When you receive your tracking information, you can click on the tracking number for an ESTIMATED time of arrival for when your items will get to your doorstep.
We do still ask for 24-48 hours for your tracking number to update, however once it has shipped it will reach you in the amount of time you paid for. Please be advised that NEXT DAY AIR shipping means Next BUSINESS Day Air; if you placed an order on a Friday with NDA, you should receive it that following Monday.
In short, no. Once an order has shipped, we are unable to change the shipping address.
If it is absolutely necessary, our Customer Service Team may reach out to our fulfillment center to request an address update, however, this is not guaranteed.
As long as you have not received tracking information and the order has not been fulfilled, we can cancel an order for you. Once it has been fulfilled, we can no longer cancel the order.
To request your order be cancelled, please reach out to our Customer Service Team with your order number. Our Customer Service Team is avaliable Monday through Friday 8am-4pm to assist you.
We have a live count on our website of what items are in stock!
If you are able to add the item to your cart, it is in stock. However, it is possible to be able to add an item to your cart, then upon the packing process, the item has gone out of stock. In this case, we will provide you with a refund back to the original form of payment, so that the rest of the items can ship in a timely manner.
Sizing can be tricky, we totally get it. Take a look at our sizing guide, on any product page, to see what size you are in our products. If you are still unsure, feel free to reach out to our Customer Service Team for further assistance.
Orders cannot be combined at this time, however if they are placed in the same day they will likely ship out on the same day.
Second guessing on a size or item? As long as you have not received tracking information, please chat with our V Team during normal business hours & have your order number available.
If your order was placed within 3 days of the start date of a sale, we do offer price matching in the form of a store credit. The store credit will not expire & can be used on any item(s). Please reach out to our customer service team to exercise this option.
A site wide sale is considered a discount, therefore, staying true to policy, only one disocunt code is allowed to be applied per order. If there is a discount code already applied to an order that a price match has been requested for due to a site wide sale, it is not eligable.
Yes, for eligible returns, we offer a refund or store credit on full priced items or items that are less than 50% off. All return shipping costs/fees are to be covered by the customer.
We do not offer exchanges at this time.
Please see our return policy here.
You are, unless the item(s) are marked at 50% off or more or Viurs ID.
These items are not eligible for return or exchange, as they are all FINAL SALE.
All return shipping costs are to be covered by the customer.
All items marked at 50% off or more are FINAL SALE.
Some Final Sale items may be marked with a red "SALE" circle and/or marked with FINAL SALE in the product description.
All event purchases, through Virus Europe, are FINAL SALE. Those items are not eligible for returns, exchanges, or store credit.
If purchased through a retailer (third party), please contact the retailer for their return/exchange policy, as they are responsible for the product purchased.
We want everyone to be able to purchase our products! We do ship internationally & through other international entities.
Yes, the customer is responsible for paying any duties & taxes imposed on the shipment.